Factors affecting implementation of management information system in selected financial cooperatives in Nairobi, Kenya

Abstract

Management Information System (MIS), Information System (IS) and Information Technology Management (ITM) overtime have been used in different forms. Information Technology management (ITM) concerns the operation and organization of information technology, while Management Information System (MIS) provides information which is needed to manage organizations efficiently and effectively; and involves people, technology and information. The main objective of this study was to examine the factors affecting implementation of MIS in selected financial cooperatives in Nairobi. Specifically, the study sought to find out the effect of training, cost, infrastructure and regulations on the implementation of MIS. The study explored the strategies that could be adopted to enhance effective implementation of MIS in these organizations. The study employed survey study as its research design since it involving five (5) organizations from a total population of 52. The sample consisted of one hundred and four (104) support staff and five (5) senior staff members from the selected organizations. The sampling design was mainly simple random sampling procedure which was used to select the support staff, however, senior managers were selected using purposive sampling technique. Structured questionnaire was the main research instrument used to collect data from the support staff, as well as an interview method that was used to collect data from a few senior managers from respective organizations. The collected data was analyzed quantitatively by descriptive and inferential statistics. The analyzed data revealed that factors: training, cost, infrastructure and regulations affected the implementation of MIS in selected financial cooperatives in Nairobi. Study recommends favorable regulations for effective implementation of Management Information System in organizations such as provision of internet bundles and lowering of prices. Further research should be on ineffectiveness of MIS implementations, extend of legal provisions during its implementation and challenges that affect it and the organization output that go with it.