Influence of Information Communication Technology Adoption on Successful Revenue Collection Process by the County Government of Nairobi, Kenya

Abstract

The purpose of this study was to determine the influence of ICT adoption on successful revenue collection process by the County Government of Nairobi. The objectives of the study were to determine influence of Cloud Computing on revenue collection process, to establish how Mobile Phone Technology influences revenue collection process, to analyze how E-Wallets influence revenue collection process and find out how e-government influences revenue collection process by the County Government of Nairobi. The study adopted a descriptive research design. The target population of the study was employees County Government of Nairobi from which a stratified sample was chosen for the study. The study relied on primary data collected using a questionnaire which was administered on a drop and pick later method. The filled questionnaires were checked for completeness, coded and entered into a statistical software which produced descriptive and inferential statistics to describe the data. The findings were presented using graphs, pie charts and tables for ease of understanding. The study found out that Cloud computing, Mobile phone technology and e-wallets have had a major positive influence on the revenue collection process. A regression analysis of the four independent variables on the dependent variable show that they collectively explain over two-thirds of all the changes in revenue collection process. The findings show that some of the electronic payment platforms were not accessible to the poor and recommended that the county government should develop and deploy an electronic payment platforms that are accessible to both the high income earners and low income earners.