Influence Of Project Management Practices On Performance Of Mobile Money Transfer In Kenya: A Case Of Orange Money

Abstract

Mobile money has grown rapidly in Kenya over the last one decade. Mobile money in Kenya provides a solution to a long-standing challenge for many citizens by providing financial services that have only been accessible to those with traditional bank accounts. The overall objective of this study was to establish the influence of project management practices on the performance of mobile money transfer in Kenya, a case of Orange Money. The specific objectives of the study were to determine the influence of monitoring and evaluation, risk management, project leadership skills and stakeholder participation on the performance of Orange Money. The study was done at Telkom Kenya and was supported by a case study design. The target population was 420 full time employees and stratified random sampling technique was used to draw a sample size of 63 respondents. A questionnaire, an interview guide and a document analysis guide were used to collect data for this study. Data analysis was done by generating frequencies and percentages. Correlation and regression analysis was undertaken to establish relationships between variables. Tables and figures were used to present the findings. The study established that there is a significant correlation between monitoring and evaluation, risk management, project leadership skills, stakeholders’ participation and performance of Orange Money: awareness of the existing processes needs to be done to employees, management of Orange Money requires specific sets of skills and competencies and regular training should be done to equip the team with the relevant skills. The study, therefore, recommends awareness programs on the existing plans and processes of monitoring and evaluation. The management should also conduct regular training for its employees in order for them to acquire the necessary skills to deliver as required.