EFFECT OF STRATEGIC MANAGEMENT PRACTICES ON SERVICE DELIVERY OF ADMINISTRATION POLICE SERVICE IN KISUMU COUNTY IN KENYA

Abstract

This research study sought to investigate the effect of strategic management practices on service delivery of Administration Police officers in Kisumu County and guided with the following specific objectives: to determine the effect of strategic staff competency practice on service delivery, to establish the effect of organizational command structure practice on service delivery and to assess the effect of strategic corporate communication practice on service delivery. The target population was six hundred (600) Administration Police officers and a sample size of 234 officers was drawn from the target population by use of Krejcie & Morgan (1970) sample size formula for finite population. A descriptive survey design was utilized in the study, Primary data was collected through structured questionnaire while secondary data was obtained from reports, journals including official documents at County Administration Police Headquarters. Reliability of the questionnaires was tested by use of Cronbach’s Alpha method and a pilot study done in bid to pretest and validate them. Qualitative and Quantitative analysis of data were both used for open ended and close ended questions respectively. Statistical Package for Social Sciences computer package was used to analyze statistical data while content analysis was used to analyze the quantitative data and the findings presented in tables of frequencies, narratives. The findings revealed that strategic management practices had a significant positive impact on service delivery at Administration Police Service in Kisumu County, despite the implementation of these practices having challenges in terms of resources and indistinctly stipulated guidelines. The relevant department needs to highlight training policies, elucidate on command structures to be adopted by the Administration Police Service and appropriately equip the Police Service as a means of boosting communication as a way of enhancing service delivery.