Relationship between Workplace Chronemic Culture and Employee Performance among Service State Corporations in Kenya

Abstract

Due to increased competition and globalization, recently there has been a lot of emphasis on the link between temporal time management and employee performance. The performance of Service State Corporations in Kenya has not been as expected, as demonstrated by reports of unrelenting financial and managerial woes. The requirement to be self-sustaining demands that Service State Corporations continuously innovate, improve their performance and competitively market their products and services. Key to achieving this aim is management of temporal time. Both researchers and practitioners are increasing their attention on employees’ temporal time management. The general objective of this study was to establish the relationship between workplace chronemic culture and employee performance among Service State Corporations in Kenya. The specific objectives were the effect of individual level polychronicity on employee performance, influence of job level polychronicity on employee performance, influence of individual level monochronicity on employee performance and the influence of job level monochronicity on employee performance. The study adopted an explanatory survey research design and used simple random sampling to select a sample from the Service State Corporations’ employees with a Personal File number which is the unit of observation. The unit of analysis consisted a census of all the State Corporations in the service delivery sector. The study generated both qualitative and quantitative data which was collected using likert scales and later analyzed descriptively using Measure of Central Tendency and inferentially using Multiple Regression Model. Analyzed data was presented using tables, charts and graphs. Out of 375 employees that were targeted in various categories, 342 responses were received as valid. This constituted 91.2 % response rate. The questionnaire was pilot tested on respondents drawn from a service state corporation which was not included in the final research .Reliability of the questions was tested by use of Cronbach’s alpha. Normality test was done for dependent variable in order to aid subsequent analysis. Factor analysis was also done to reduce the data to meaningful size and all the items met the required threshold. The data obtained was analyzed using both qualitative and quantitative analysis. Correlation analysis was used to test the direction of relationship between the independent variables and dependent variable. Multiple regression was used to test whether job level monochronicity, job level polychronicity, individual level monochronicity and individual level polychronicity have any influence on employee performance. The study found out that job level monochronicity, job level polychronicity, individual level monochronicity and individual level polychronicity contribute positively to employee performance. Based on the research findings it can be concluded that workplace chronemics cultures have a positive significant relationship with employee performance. The findings of the study suggested that workplace chronemic culture is a significant area an employer should give attention to in order to create an environment in which the employees can become more productive.