Browsing JKUAT Library by Subject "Quality Management, Information Unit, Library users, Information Needs, Customer Feedback, Service Delivery, Information Users, Library Management, Total Quality Management, Benchmarking."

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Applying quality management in the provision of information services in libraries in today’s information age

MANG'IRA, ROSELYNE; Barnabas Kipkorir Bett; Kitoi Andrew (International Journal of Current Research, 2014-05-19)

This paper reviews relevant literature on quality management concepts, its brief history, its applicability by profit-making institutions and how it is now finding its way into non-profit making institutions (e.g. ...

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