Abstract:
This paper reviews relevant literature on quality management concepts, its brief history, its
applicability by profit-making institutions and how it is now finding its way into non-profit
making institutions (e.g. libraries) due to current developments. Researches done have shown that
incorporating quality management in today’s organisations cannot be avoided. The paper
identifies common practices in libraries which are no longer relevant in today’s environment and
proposes the need for re-evaluation to allow for the adaption of quality management method. This
paper also explains why there is a need for a paradigm shift in today’s libraries or information
units and suggests what could be done by the librarians to bring quality to information service
unit. In addition, the paper highlights barriers encountered while attempting to apply quality
management in information services in libraries/information units in today’s libraries.
Description:
INTERNATIONAL JOURNAL
OF CURRENT RESEARCH Vol. 33, Issue, 4, pp.277-283, April, 2011