INFLUENCE OF ORGANIZATIONAL CULTURE ON PERFORMANCE OF AGENCIES CONSTITUTING THE NATIONAL COUNCIL ON THE ADMINISTRATION OF JUSTICE IN KENYA

Abstract

Strategic management enables organizations to respond effectively to changing environments while focusing on long-term goals. One of the critical drivers of successful strategy implementation is organizational culture, which encompasses shared values, beliefs, and behavioral norms that influence how work is done within institutions. This study assessed the influence of organizational culture on the performance of agencies constituting the National Council on the Administration of Justice (NCAJ) in Kenya. Despite the existence of strategic plans, NCAJ agencies have continued to face challenges such as systemic inefficiencies, low prosecution success rates, and unequal access to justice—issues that are often rooted in or exacerbated by cultural barriers. A descriptive correlational survey research design was employed, utilizing both qualitative and quantitative data. The target population consisted of 36 institutions under the NCAJ, and a sample of 164 respondents was selected from top and middle-level management using the Yamane formula. Data were gathered using semi structured questionnaires and supplemented with secondary data from institutional reports. Instrument reliability and validity were confirmed through pilot testing, Cronbach’s alpha, and exploratory factor analysis. Findings indicated a significant positive relationship between organizational culture and the performance of NCAJ agencies. Specifically, a strong culture that promotes collaboration, accountability, shared values, and adaptability contributed to enhanced coordination, employee morale, and effective service delivery. The study concluded that embedding a performance-oriented culture is essential for the success of justice sector reforms. Recommendations include fostering inclusive organizational values, promoting internal communication, and supporting leadership behaviors that reinforce a positive culture. This study contributes to the literature on public sector strategy execution and offers practical insights for justice sector policymakers aiming to build more responsive and performance driven institutions. Key Words: Organizational Culture, Performance, Agencies Constituting the National Council on the Administration of Justice (NCAJ)