FRAMEWORK TO ASSESS SOFTWARE QUALITY IN ERP SYSTEMS

Abstract

Doing business in African continent requires customer satisfaction and efficiency of service. To do these every company must invest in Enterprise Resource Planning system software that can support business goals and growth. One major challenge that most enterprises face in the country is to acquire correct and reliable ERP systems that can be used in their Enterprises. The major objective of this research paper is to propose a framework tool that enterprise IT systems manager or leaders can use to assess the software systems to determine their quality before approval and acquisition by their organizations. The methodology involved in this research will be literature review, data collection, analysis and design and proposal of the framework. From the data collected and analyzed it was discovered that for the software quality index of 0-1.7 indicates low quality, 1.8-2.4 indicates average quality and 2.5-3 indicates high quality. The major contributing factors to high quality is that the attributes are built and considered into the system then the production process is being improved and therefore quality checks and control are being constructed into the system resulting in better quality. From the assessment results it was noted that the framework model managed to achieve 90% success and therefore it can be concluded that it can be adopted for use in assessing quality of software system.