Abstract:
As the use of VoIP continues to grow, there have been a lot of improvements and innovations to offer better
services. However, there is still a lot to be done to improve and restore confidence in consumers who use or would
like to use VoIP. Many people doubt the security level of VoIP compared to normal phones. The internet is prone
to attacks and this compromises the use of VoIP. There is a need to put in place quality evaluation systems that
will ensure that consumers are protected from possible interference. The quality of VoIP services being offered
should be credible. This paper will discuss the need to have quality evaluation systems based on the absorption
and increase in the use of VoIP. The paper will look at how VoIP use has grown in and discuss why it is necessary to
have quality evaluation systems in place.
