FACTORS AFFECTING THE IMPLEMENTATION OF MANAGEMENT INFORMATION SYSTEM IN SELECTED FINANCIAL COOPERATIVES IN NAIROBI

Abstract

Management Information System (MIS), Information System (IS) and Information Technology Management (ITM) overtime have been used in different forms just like Information Technology Management (ITM) that concerns the operation and organization of information technology, while Management Information System (MIS) provides information which is needed to manage organizations efficiently and effectively; and involves people, technology and information. The main purpose of this study was to examine the factors affecting implementation of MIS in selected financial cooperatives in Nairobi. The study sought to find out the effect of training, cost, infrastructure and regulations on the implementation of MIS. The study also intended to explore the strategies that could be adopted to enhance effective implementation of MIS in these organizations. The theories for this study were; Technology Acceptance Model (TAM) which deals with behavior element, that is, what makes someone to act without limitation as well as Unified Theory of Acceptance and use of Technology (UTAUT), which was introduced to fill the missing gaps in TAM. The study employed survey study as its research design with a target population of five (5) organizations from a total population of 52. The sample consisted of one hundred and four (104) support staff and five (5) senior staff members from the selected organizations. The sampling design was simple random sampling procedure which was used to select the support staff, however, senior managers were selected using purposive sampling technique. Structured questionnaire was the main research instrument used to solicit data from the support staff, as well as an interview method that was used to collect data from senior managers of respective organizations. The collected data were analyzed quantitatively by descriptive and inferential statistics. The study revealed that the factors: training, cost, infrastructure and regulations affected the implementation of MIS in selected financial cooperatives in Nairobi. The study recommends favorable regulations for effective implementation of Management Information System in organizations such as provision of internet bundles and lowering of prices. However, further research could be on ineffectiveness of MIS implementations, extend of legal provisions during its implementation and challenges that affect the organization outputs.